DM
Danielle M

1 reviews | Active since Jun 2021

05 Aug 2021, 15:01

Debtco - Do not care for clients once clients sign they treat you like trash

After signing with debtco in March 2021, They promised to negotiate my monthly instalments to R4000+-, once i gave the go ahead, they came back saying, i need to increase by R200+- which i agreed to (even if that was not what i signed up for). Over 2 months into the agreement they come back AGAIN telling me i need to increase it to another R800, i advised it was hard for me to do at the moment and they kept on advising me that they will speak to Std bank etc, last they advised that matter will be given to magistrate and a sabelo guy would advise me on what the magistrate advises me to do going forward..Now i get an email from std back attorneys saying i am in 3 months arrears with std bank,(The entire duration of my contract with debtco - what were they doing with the money they were deducting from me then ?? for me to be in R15000+- arrears)..And apparently my contract was terminated end of June 2021 and no one told me and still went on to deduct monies for July instalments. What a crocked way to handle business, very disappointing.. These guys have given me one of the worst customer experiences i have ever had. Their consultant Shayim has been so unprofessional and unresponsive and does not even take accountability for her tardy,lackluster poor performance. I have been calling their offices non stop and its obvious their phone is being dropped, and yet when they try and sign you on they call you every hour. They even gave me whatsap numbers, which now they drop after i signed. I wish i had come to this site way before signing cause i am highly disappointed.. Ver unprofessional

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Replies (1)
Debtco Group
Debtco Group's reply05 Aug 2021, 17:12
Official
Good day Danielle, 

We are so sorry to see you've had a negative experience, please be assured we have escalated this and will be in contact as soon as we are able to draw your file. 

DebtcoGroup