Debit order dispute

Hi please help me get my money back. My R11 430.52 was debited from my account yesterday by the above mentioned company. Their agent Desiree called me on the 23rd of June saying that this is a government initiative to try and help people pay off their debts faster as they negotiate with their creditors to lower our installment, little did I know that I'll be under debt review or rather consolidation. As we spoke i told her that I was not interested in what she was selling me. She them said I should send an email to cancel the process that she had already started under my name. I did just that. I send an email. Three days down the line I got a call from the same company. I told that consultant I was not interested and that I had already send an email canceling the process he said it was ohk. To my surprise this morning they've debited my account and I did not authorize this debit. They've send me a 33 page love document that I had to sign, I did not sign that document nor did I send the required documents.

I want my money back I have to pay for my children school fees the money they left on my account won't be enough for me to get through the month. I've worked very hard for my money and they don't have any right to my money