BB
Babalwa B

1 reviews | Active since Jan 2022

19 Aug 2024, 15:51

Cancellation

Good day

On the 05 August I received a call from one of your agents Zuko Mdingi. He said he wanted to put me on dept review of which I refused and cut the call. The next thing I received emails saying I agreed and they signed all the paper work forging my signature everything was done without my consent.

I somehow believe what you guys do is ***** and you are violating my rights and privacy. On the documents you requested I attached my id, pay slip, bank statement and married which I didn’t send instead I ignored your email.

Can you please cancel this I DO NOT WANT it and bring back whatever you took on my credit card.

If this is not resolved I have no choice but to file a lawsuit against your organisation and Zuko Mdingi your consultant.

Please treat this email as a matter of urgency.

Kind regards Luyanda Burneli

0
Replies (3)
Debtco Group
Debtco Group's reply19 Aug 2024, 18:38
Official
Good evening Babalwa

Thank you for your feedback, please accept our apologies while we investigate and retrieve the phone call recordings. By law, every call has to be recorded and kept on record. Our office will be in touch asap

For any enquiries please use *** . 

We take this very seriously and assure you of our urgent and best attention to resolve this matter
BB
Babalwa B's update20 Aug 2024, 09:27
Reviewer Update
Will wait for your feedback but note that I did not sign the documents nor send my personal detail who were required. You can’t do anything on my behalf without me granting you.

Luyanda Burneli
Debtco Group
Debtco Group's reply20 Aug 2024, 10:21
Official
Noted