BM
Bongi M
1 reviews | Active since Jul 2021
22 Jul 2021, 20:47
Added stress and frustration coupled with disappointments
After promising to lift the burden off my shoulders and being mislead, i signed up with Debtco and i have had the WORST service from them to assisting you when you need help to them not paying my debts, to empty promises and manipulating you to sign up. My financial burden is worse than what it was before i signed up. It's been 2 weeks and im not getting any help from my profile manager, all i want to do is CANCEL which i cannot do because their phones having been going unanswered for over 2 weeks now. Im so frustrated and disappointed in Debtco and would never recommend them to anyone. And why do i even have to give them a star.
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Replies (2)
Debtco Group's replyOfficial
22 Jul 2021, 21:25Good evening Bongi,
It is disappointing to hear that you don't understand the debt review process. Our website is very open and transparent on the process, the time line and the costs involved.
Debt review is a legal process to help over indebted individuals, your creditors have to be informed and new offers negotiated. It involves a full legal team and court order once we have submitted proposals on your behalf to your creditors, based on your current financial situation. After it is approved, the legal and related fees paid, distribution to your creditors start.
You are updated and will have a link to access your financial distribution.
Our phone lines are manned by multiple staff, as we man a national call center, however you will know that for the past two weeks, there has been a serious problem with business stability and unrest and in Cape Town in particular, there is a massive taxi violence crisis.
We sincerely apologize for the inconvenience caused, but this has been out of our control. We do however have a full team as of today *150 staff* and we will get in touch with you tomorrow. Sincerely the DebtcoGroup
It is disappointing to hear that you don't understand the debt review process. Our website is very open and transparent on the process, the time line and the costs involved.
Debt review is a legal process to help over indebted individuals, your creditors have to be informed and new offers negotiated. It involves a full legal team and court order once we have submitted proposals on your behalf to your creditors, based on your current financial situation. After it is approved, the legal and related fees paid, distribution to your creditors start.
You are updated and will have a link to access your financial distribution.
Our phone lines are manned by multiple staff, as we man a national call center, however you will know that for the past two weeks, there has been a serious problem with business stability and unrest and in Cape Town in particular, there is a massive taxi violence crisis.
We sincerely apologize for the inconvenience caused, but this has been out of our control. We do however have a full team as of today *150 staff* and we will get in touch with you tomorrow. Sincerely the DebtcoGroup
Debtco Group's reply22 Jul 2021, 21:25
Official
Good evening Bongi,
It is disappointing to hear that you don't understand the debt review process. Our website is very open and transparent on the process, the time line and the costs involved.
Debt review is a legal process to help over indebted individuals, your creditors have to be informed and new offers negotiated. It involves a full legal team and court order once we have submitted proposals on your behalf to your creditors, based on your current financial situation. After it is approved, the legal and related fees paid, distribution to your creditors start.
You are updated and will have a link to access your financial distribution.
Our phone lines are manned by multiple staff, as we man a national call center, however you will know that for the past two weeks, there has been a serious problem with business stability and unrest and in Cape Town in particular, there is a massive taxi violence crisis.
We sincerely apologize for the inconvenience caused, but this has been out of our control. We do however have a full team as of today *150 staff* and we will get in touch with you tomorrow. Sincerely the DebtcoGroup
It is disappointing to hear that you don't understand the debt review process. Our website is very open and transparent on the process, the time line and the costs involved.
Debt review is a legal process to help over indebted individuals, your creditors have to be informed and new offers negotiated. It involves a full legal team and court order once we have submitted proposals on your behalf to your creditors, based on your current financial situation. After it is approved, the legal and related fees paid, distribution to your creditors start.
You are updated and will have a link to access your financial distribution.
Our phone lines are manned by multiple staff, as we man a national call center, however you will know that for the past two weeks, there has been a serious problem with business stability and unrest and in Cape Town in particular, there is a massive taxi violence crisis.
We sincerely apologize for the inconvenience caused, but this has been out of our control. We do however have a full team as of today *150 staff* and we will get in touch with you tomorrow. Sincerely the DebtcoGroup
BM
Bongi M's updateReviewer Update
22 Jul 2021, 21:59Thank you for your response and I would like to say that it will be in the best interest of the company to either train or do something about the consultants that call us and MANIPULATE us into signing up because what they sell us is far off from what we getting.
I asked a few weeks ago that my initial call be pulled out so that you could hear my questions to the agent and his responses. What I'm getting now is not what he said i would get, and when i brought this to the attention of my profile manager she said she would look into it and to date, nothing.
And lastly this "understanding of the debt review process" should be explained to us when they call and not hide information that will leave us in the mess i am currently finding myself in.
The reason we sign up is to get assistance and not add on to the stress i already had.
I will be patiently waiting for your call tomorrow
Thank you
I asked a few weeks ago that my initial call be pulled out so that you could hear my questions to the agent and his responses. What I'm getting now is not what he said i would get, and when i brought this to the attention of my profile manager she said she would look into it and to date, nothing.
And lastly this "understanding of the debt review process" should be explained to us when they call and not hide information that will leave us in the mess i am currently finding myself in.
The reason we sign up is to get assistance and not add on to the stress i already had.
I will be patiently waiting for your call tomorrow
Thank you
BM
Bongi M's update22 Jul 2021, 21:59
Reviewer Update
Thank you for your response and I would like to say that it will be in the best interest of the company to either train or do something about the consultants that call us and MANIPULATE us into signing up because what they sell us is far off from what we getting.
I asked a few weeks ago that my initial call be pulled out so that you could hear my questions to the agent and his responses. What I'm getting now is not what he said i would get, and when i brought this to the attention of my profile manager she said she would look into it and to date, nothing.
And lastly this "understanding of the debt review process" should be explained to us when they call and not hide information that will leave us in the mess i am currently finding myself in.
The reason we sign up is to get assistance and not add on to the stress i already had.
I will be patiently waiting for your call tomorrow
Thank you
I asked a few weeks ago that my initial call be pulled out so that you could hear my questions to the agent and his responses. What I'm getting now is not what he said i would get, and when i brought this to the attention of my profile manager she said she would look into it and to date, nothing.
And lastly this "understanding of the debt review process" should be explained to us when they call and not hide information that will leave us in the mess i am currently finding myself in.
The reason we sign up is to get assistance and not add on to the stress i already had.
I will be patiently waiting for your call tomorrow
Thank you