Debt911- Not adhering to promises

I app**** for Debt Mediation through Debt911, which was very eager to assist with my debt. The service was sold to me that I would not have any stress with regards to my creditors and that I will not receive any future calls about my debt. Payments were done according to the arrangements, only to be informed later that some of my creditors did not agree to a lower premium. Full payments still had to be done on e.g. Personal Loans, leaving me with little or no money at the end of the month. <br> <br> First payments normally goes to the distribution company, then other installments would be distributed amongst my creditors. Upon receipt of my statements, I am still charged administration fees, which increased monthly. Needless to say, 3 months down the line I had to cancel the service as I have been handed over to attorneys and tracing units, still receiving calls from my creditors. I am now in a worse situation than before, as interest are charged on overdue accounts.<br> <br> What is the purpose of debt mediation if I'm not assisted as promised. I know that bad debt is through my own doing, but then services should not be offered if the institution is not recognized by creditors.