DF
Dejuan F
1 reviews | Active since Mar 2024
19 Apr 2025, 21:11
Utter **** service & communication, DS4U
Debt solutions, your answering to emails are Non existent, your whatsapps are always the same. For the past two months i have been paying 3400.00 rand to you for my SBVAF account, & for the passed two moths 0 Payments have been made to my account. & its not a story of changing vats & all sorts of ****, you guys still told me to stick to the very amount every month, ive sent numerous emails to you guys regarding this & no answers have been given, sort this issue out, because i cannot pay you, you take my money & dont pay the account. So where is my momey going to then!!!!!!!!!!!!!
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Debt Solutions 4 U's replyOfficial
02 May 2025, 11:29Good day Dejuan,We’re truly sorry to hear of your frustration and understand how concerning this must feel. Please note that our offices were closed on public holidays and weekends when your emails were received, which may have caused a delay in response. Additionally, our WhatsApp line is dedicated to payment queries only — for admin-related concerns like yours, these are escalated to the appropriate team for follow-up.As discussed in your telephone conversation on 22/04/2025, and further confirmed via email on 22/04/2025 and 23/04/2025, payment is being made towards your creditors in line with the accepted proposal in place with Standard Bank for the vehicle. Our admin team is actively liaising with the necessary parties to investigate and resolve the allocation issue as a matter of urgency. We appreciate your patience and assure you that your funds are being accounted for and managed in accordance with the debt review process.
Debt Solutions 4 U's reply02 May 2025, 11:29
Official
Good day Dejuan,We’re truly sorry to hear of your frustration and understand how concerning this must feel. Please note that our offices were closed on public holidays and weekends when your emails were received, which may have caused a delay in response. Additionally, our WhatsApp line is dedicated to payment queries only — for admin-related concerns like yours, these are escalated to the appropriate team for follow-up.As discussed in your telephone conversation on 22/04/2025, and further confirmed via email on 22/04/2025 and 23/04/2025, payment is being made towards your creditors in line with the accepted proposal in place with Standard Bank for the vehicle. Our admin team is actively liaising with the necessary parties to investigate and resolve the allocation issue as a matter of urgency. We appreciate your patience and assure you that your funds are being accounted for and managed in accordance with the debt review process.