lS
lynne S
1 reviews | Active since Jul 2016
16 Dec 2024, 19:25
Upgrade your customer service
To get people on board you are super fast, to answer questions you are non existant. The whatsapp number i was given isnt working, website messages also no reply. Took a week to get hold of someone regarding my debit that didnt go off. Still no reponse regarding nedbank refusing to accept im under debt review and also refusing to cancel the assurance on the account for over a year even after i have proof that my contract states i am allowed to cancel. Doesnt help u fast to get people to join and then dont give after sales service. So far, not impressed
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Debt Solutions 4 U's replyOfficial
17 Dec 2024, 08:41Thank you for sharing your concerns, and we sincerely regret any frustration caused. We have sent several correspondences, and all our contact details are available in this communication for further assistance. Regarding the Nedbank issue, the challenge arises as this is not your first debt review. We are actively following up with your previous debt counsellors to obtain the necessary transfer documents and will keep you updated on progress.Your satisfaction is important to us, and we are committed to resolving this matter. Please feel free to contact us directly if you need further assistance.
Debt Solutions 4 U's reply17 Dec 2024, 08:41
Official
Thank you for sharing your concerns, and we sincerely regret any frustration caused. We have sent several correspondences, and all our contact details are available in this communication for further assistance. Regarding the Nedbank issue, the challenge arises as this is not your first debt review. We are actively following up with your previous debt counsellors to obtain the necessary transfer documents and will keep you updated on progress.Your satisfaction is important to us, and we are committed to resolving this matter. Please feel free to contact us directly if you need further assistance.