Poor Customer Service

I app**** for debt review with Debt Solutions in February 2024. When I needed financial relief they were very quick to assist with a counselor phoning almost immediately.

February 2024 they said they will still try to get my under the debt review. My creditors' debit orders went off as soon as my salary was paid and I informed my counselor immediately.

Now the 2nd month, same thing. My creditors' debit orders were deducted as soon as I received my salary. I informed my counselor via WhatsApp and until now I haven't received feedback from the counselor. I had to inform another person to assist in my matter.

I wasn't informed of what was going on, I had to contact them to find out what is happening. Were I was being told, "It's being handled".

When I phoned one of my creditors myself this morning I was told the debit orders are still active because they never received instruction to stop the debit orders as I am on debt review.

This is causing more stress than me making arrangements and paying my creditors myself.