NL
Naledy L
1 reviews | Active since Mar 2017
23 Oct 2024, 11:27
Poor communication
I started debt review last year, and while the process seemed seamless in the beginning, it has become increasingly frustrating toward the end. The service has been poor, with almost no communication. I sent an email and only received a response a month later, after following up myself. I even had to contact my creditors directly to get paid-up letters. If I hadn’t been consistently checking my statement, I would still be paying my monthly instalment despite my accounts being settled. It seems that after you sign up, they no longer care. I’m looking forward to parting ways with this company.
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Debt Solutions 4 U's replyOfficial
23 Oct 2024, 11:55Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you’ve experienced during the latter part of the debt review process. Please note that we received your email on the 21st, and our standard response time is approximately 2 business days. We understand your concerns about communication delays and the need to follow up for paid-up letters, and we are actively reviewing your case to ensure all matters are properly addressed. We are committed to providing you with the feedback and updates you need, and we will get back to you shortly with the necessary information. Your satisfaction is important to us, and we are working to resolve this as quickly as possible.
Debt Solutions 4 U's reply23 Oct 2024, 11:55
Official
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you’ve experienced during the latter part of the debt review process. Please note that we received your email on the 21st, and our standard response time is approximately 2 business days. We understand your concerns about communication delays and the need to follow up for paid-up letters, and we are actively reviewing your case to ensure all matters are properly addressed. We are committed to providing you with the feedback and updates you need, and we will get back to you shortly with the necessary information. Your satisfaction is important to us, and we are working to resolve this as quickly as possible.