KW
Karen W
1 reviews | Active since Feb 2021
29 Jan 2025, 20:34
No service
I have sent email after email... the whatsapp no doesnt work, i even phoned their offices today. the lady took my info and said they will phone me back shortly. I am officially being ignored now. yes they are great to get you to sign up, no customer service afterwards. this after the bank informed me that they are cancelling debt review due to non payment. 5 months and no payment was made. finally made a payment to the bank but they paid short. you state, the first 2 months u take the money..... 5 months you kept the money? and now i get ignored for wanting answers, but u fast to debit my account... the contract works both ways
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Debt Solutions 4 U's replyOfficial
30 Jan 2025, 09:40Good day Karen, We sincerely regret the frustration you’ve experienced and appreciate the opportunity to address your concerns. Our team has been in direct communication with you regarding this matter, and we have provided you with a detailed breakdown of your payments and all funds allocated toward your accounts. Rest assured that payments are being allocated towards the creditors per the communication. We understand the importance of transparency and prompt service, and we are committed to assisting you in resolving any matters as soon as possible.
Debt Solutions 4 U's reply30 Jan 2025, 09:40
Official
Good day Karen, We sincerely regret the frustration you’ve experienced and appreciate the opportunity to address your concerns. Our team has been in direct communication with you regarding this matter, and we have provided you with a detailed breakdown of your payments and all funds allocated toward your accounts. Rest assured that payments are being allocated towards the creditors per the communication. We understand the importance of transparency and prompt service, and we are committed to assisting you in resolving any matters as soon as possible.