MH
Magda H
1 reviews | Active since Jan 2023
26 Mar 2024, 11:12
If I could give no stars, I would
If I could give no stars, I would. I have been trying to switch my account to another firm with them for 3 weeks now! Does not want to co-operate with me or the new company I have chosen. Poor, very poor customer service and understanding.
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Debt Solutions 4 U's replyOfficial
26 Mar 2024, 11:41Kindly note that we do not disagree with your request for transfer to a new company. We are happy to facilitate the transfer as your smooth transition to a new company is vital to your financial future. However, we must adhere to the National Credit Act, and we expect you to please honour the fee agreement you signed with us. Once our fees are settled, we will assist in the transition to the new company. Should you wish to discuss this further, please contact our director and debt counsellor via email directly at ***
Debt Solutions 4 U's reply26 Mar 2024, 11:41
Official
Kindly note that we do not disagree with your request for transfer to a new company. We are happy to facilitate the transfer as your smooth transition to a new company is vital to your financial future. However, we must adhere to the National Credit Act, and we expect you to please honour the fee agreement you signed with us. Once our fees are settled, we will assist in the transition to the new company. Should you wish to discuss this further, please contact our director and debt counsellor via email directly at ***