KM
Karabo M
1 reviews | Active since Sept 2020
04 May 2024, 21:24
Good day, I have joined Debt Solutions earlier April 2024 and they debited the agreed amount on the 20th of April
Good day, I have joined Debt Solutions earlier April 2024 and they debited the agreed amount on the 20th of April. Yet they haven't paid any of the creditors.
Helpful (0)
Replies (4)0
Replies (4)
Debt Solutions 4 U's replyOfficial
06 May 2024, 08:13Thank you for taking the time to share your feedback with us. After reviewing your case, we found that we had indeed provided feedback via email regarding your concerns. Please rest assured that we are fully committed to assisting you with your debt resolution process. Should you have any further questions or concerns, we encourage you to contact us directly. Our team is dedicated to ensuring your satisfaction and resolving any issues. promptly.
Debt Solutions 4 U's reply06 May 2024, 08:13
Official
Thank you for taking the time to share your feedback with us. After reviewing your case, we found that we had indeed provided feedback via email regarding your concerns. Please rest assured that we are fully committed to assisting you with your debt resolution process. Should you have any further questions or concerns, we encourage you to contact us directly. Our team is dedicated to ensuring your satisfaction and resolving any issues. promptly.
KM
Karabo M's updateReviewer Update
10 May 2024, 12:07Good day, thank you for your response. But I am still nervous regarding this process honestly because before joining you guys or seeking assistantant I asked few question and I do not remember the part where Helen explained the breakdown of the payments how they will be processed and so forth. Now, I asked for the call recording and she told me that you do not have but instead shows me a signed contract. I told her that I am willing to apologize if she did explain. I truly hope you understand my concern because I can see my accounts if they have received the payments or not.
KM
Karabo M's update10 May 2024, 12:07
Reviewer Update
Good day, thank you for your response. But I am still nervous regarding this process honestly because before joining you guys or seeking assistantant I asked few question and I do not remember the part where Helen explained the breakdown of the payments how they will be processed and so forth. Now, I asked for the call recording and she told me that you do not have but instead shows me a signed contract. I told her that I am willing to apologize if she did explain. I truly hope you understand my concern because I can see my accounts if they have received the payments or not.
Debt Solutions 4 U's replyOfficial
10 May 2024, 12:28We appreciate your feedback and understand your concerns. Our team thoroughly discusses fee structures, including payment allocation, with every client. While we don't have call recordings, this information is detailed in the official documentation provided to you. Please reach out if you have further questions.
Debt Solutions 4 U's reply10 May 2024, 12:28
Official
We appreciate your feedback and understand your concerns. Our team thoroughly discusses fee structures, including payment allocation, with every client. While we don't have call recordings, this information is detailed in the official documentation provided to you. Please reach out if you have further questions.
Debt Solutions 4 U's replyOfficial
10 May 2024, 12:37We genuinely empathize with the frustration. We understand that recalling past conversations can be challenging, especially when facing financial stress. While we don't have call recordings, it's our standard practice to ensure that all aspects of our services, including payment breakdowns, are thoroughly discussed with our clients. Furthermore, we provide detailed documentation, including fee structures, to ensure transparency and compliance with regulatory guidelines. Please accept our sincere apologies for any confusion that may have occurred. Your peace of mind is paramount to us, and we're here to address any further questions or concerns you may have.
Debt Solutions 4 U's reply10 May 2024, 12:37
Official
We genuinely empathize with the frustration. We understand that recalling past conversations can be challenging, especially when facing financial stress. While we don't have call recordings, it's our standard practice to ensure that all aspects of our services, including payment breakdowns, are thoroughly discussed with our clients. Furthermore, we provide detailed documentation, including fee structures, to ensure transparency and compliance with regulatory guidelines. Please accept our sincere apologies for any confusion that may have occurred. Your peace of mind is paramount to us, and we're here to address any further questions or concerns you may have.