SG
Siyabonga G
1 reviews | Active since May 2022
11 Jun 2025, 14:47
DEBT REVIEW FLAG REMOVAL
I app**** for debt review in August 2023 with Debt rescue and Debt solutions 4 U and the only response I received was from Debt rescue and I joined with them, in July 2024 I received a 17.7 form stating that they are transferring me to Debt solutions 4 u after months of paying through them and then when I contacted Debt solutions 4 u I was told to pay R7000 in order for them to carry on with my file which came as a suprise to me because the law states that no payments must be made to the new debt councellor if you had already paid your previous debt councellor, I would like Debt solutions 4 u to remove the flag against my name as I am directly paying my accounts.
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Debt Solutions 4 U's replyOfficial
12 Jun 2025, 12:11Dear Siyabonga,
Thank you for reaching out and sharing your experience. We sincerely regret the confusion and inconvenience you’ve encountered during this process.
We understand your concerns regarding the transfer from Debt Rescue to Debt Solutions 4 U and the unexpected payment request. Please rest assured that we take matters like these very seriously, and we are committed to handling all transitions in line with the National Credit Act.
Additionally, we’d like to clarify the process for removing the debt review flag. In order to issue a clearance certificate and have the debt review status removed from your name, we require paid-up letters for all accounts that were included in the debt review. Once these are received and verified, we can proceed with issuing the clearance and updating the credit bureaus accordingly.
Further information will be provided to you via email.
Thank you for your patience and for giving us the chance to resolve this.
Thank you for reaching out and sharing your experience. We sincerely regret the confusion and inconvenience you’ve encountered during this process.
We understand your concerns regarding the transfer from Debt Rescue to Debt Solutions 4 U and the unexpected payment request. Please rest assured that we take matters like these very seriously, and we are committed to handling all transitions in line with the National Credit Act.
Additionally, we’d like to clarify the process for removing the debt review flag. In order to issue a clearance certificate and have the debt review status removed from your name, we require paid-up letters for all accounts that were included in the debt review. Once these are received and verified, we can proceed with issuing the clearance and updating the credit bureaus accordingly.
Further information will be provided to you via email.
Thank you for your patience and for giving us the chance to resolve this.
Debt Solutions 4 U's reply12 Jun 2025, 12:11
Official
Dear Siyabonga,
Thank you for reaching out and sharing your experience. We sincerely regret the confusion and inconvenience you’ve encountered during this process.
We understand your concerns regarding the transfer from Debt Rescue to Debt Solutions 4 U and the unexpected payment request. Please rest assured that we take matters like these very seriously, and we are committed to handling all transitions in line with the National Credit Act.
Additionally, we’d like to clarify the process for removing the debt review flag. In order to issue a clearance certificate and have the debt review status removed from your name, we require paid-up letters for all accounts that were included in the debt review. Once these are received and verified, we can proceed with issuing the clearance and updating the credit bureaus accordingly.
Further information will be provided to you via email.
Thank you for your patience and for giving us the chance to resolve this.
Thank you for reaching out and sharing your experience. We sincerely regret the confusion and inconvenience you’ve encountered during this process.
We understand your concerns regarding the transfer from Debt Rescue to Debt Solutions 4 U and the unexpected payment request. Please rest assured that we take matters like these very seriously, and we are committed to handling all transitions in line with the National Credit Act.
Additionally, we’d like to clarify the process for removing the debt review flag. In order to issue a clearance certificate and have the debt review status removed from your name, we require paid-up letters for all accounts that were included in the debt review. Once these are received and verified, we can proceed with issuing the clearance and updating the credit bureaus accordingly.
Further information will be provided to you via email.
Thank you for your patience and for giving us the chance to resolve this.