SK
Shelly-Ann Kruger
1 reviews | Active since Jan 2024
08 Aug 2025, 14:51
Debit Solutions 4U *******ion
I asked Nedbank for settlement letters received them and paid amounts the next day. I sent proof of both settlement letters and proof of payments yet this company refuses to close my accounts at Nedbank claiming they need proof. I have sent them proof of what they need on a weekly basis.
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Debt Solutions 4 U's replyOfficial
08 Aug 2025, 15:16Good day Shelly-Ann, we are sorry to hear about your frustrations, however in terms of the National Credit Act, we can only update the status of an account to paid-up once we have received official confirmation from the relevant creditor.
While we have received your settlement letters, we have not yet received the corresponding paid-up letters. Our offices have already reached out to your creditor in this regard and will also be in contact with you shortly.
While we have received your settlement letters, we have not yet received the corresponding paid-up letters. Our offices have already reached out to your creditor in this regard and will also be in contact with you shortly.
Debt Solutions 4 U's reply08 Aug 2025, 15:16
Official
Good day Shelly-Ann, we are sorry to hear about your frustrations, however in terms of the National Credit Act, we can only update the status of an account to paid-up once we have received official confirmation from the relevant creditor.
While we have received your settlement letters, we have not yet received the corresponding paid-up letters. Our offices have already reached out to your creditor in this regard and will also be in contact with you shortly.
While we have received your settlement letters, we have not yet received the corresponding paid-up letters. Our offices have already reached out to your creditor in this regard and will also be in contact with you shortly.