I have been with company since 2023

I have been with company since 2023. They are quick to sign you up and take your money. Now I need clearance certificates, but you cannot get hold of them. If you do manage to get a call they promise to get back to you but this never happens. If they do reply to a mail which happens once every few months and you reply I goes back into a black hole. I have been trying to get service for over 6 months. Also there are creditors that have not been paid, I advised DS4U months ago and nothing done to date. The only recourse I have is to lay complaint with regulater NCR. Please be careful when dealing with this company. I am also considering legal action to recover fees paid an no service recieved