WORST SERVICE DEBT RESTRUCT - I REGET THIS SO MUCH

I must say I have never in my life worked with such incompetence where a company does not have agents to answer calls. I have been sending emails to debt restruct since the time I started my contract with them, which was 2021 and YO! what an Uphill battle - THEY NEVER EVER ANSWER THE PHONE. I have made calls over and over and over and no one answers and there is no option for a voice message. I want answers to simple questions, to know how far I am and how far do I still need to go and if I want to cancel the contract what is it that I need to do and to date no one has responded to that. I phoned 2 weeks ago asking for the same information and luckily for a change they answered my call where I spoke to Nazeema who promised to get back to me by emailing the details and to date nothing has been sent to me, she is even one of the people that would send me a reminder month on month about the debit order going off but when you send an email to the very same email to ask questions she does not respond. I really regret having a contract with debt restruct because they are not transparent in the way they had explained when I first spoke to the agent that assisted me at the beginning. The sad part is that the very same agent I spoke to at the beginning was not able to speak to me right after I had signed the contract. It seems as though debt restruct does not have its books in order because they do not send anything even after many many promises. When i spoke to Nazeema 2 weeks ago she seemed nervous and did not know how to assist me and that made me feel uncomfortable, the funny part is that when it comes to asking for our details by their lawyers the process is quick and fats but after that they hide under the sand and there is never communication between them and clients. THE WORST COMPANY EVER. I HONESTLY WISH I HAD NOT SIGNED THIS AND IF POSSIBLE WOULD LIKE TO GET OUT OF IT PLEASE.