Debt Restruct is causing me to lose trust in them

I was approached in December to change my Decmber debit order date. I consented and signed the debit date for December to be 28 December. The debit went off my account on 28 December. and this is the email and text message I got tonight... Good day I regret to inform you that your debt review payment was unsuccessful. Please urgently make contact with me as your creditors can not be paid based on your new payment plan and therefore we are unable to help you. Please note that the following benefits are now inactive: Blacklisting protection Protection against legal action One smaller payment Protection of assets If you are unable to make the payment we will be forced to terminate your agreement and notify your creditors. This does NOT mean that you will be removed from debt review. You will stay active under debt review however your payment plan will lapse and your creditors will revert to the original installment and interest rates. Your debt review can only be removed once all debt has been paid. Kind Regards, Debt Restruct Tel: ***

Please tell me where my money went. And why you felt the need to change the date for December? I am highly disgusted. I even got the text message and the email with the statement. So what happened from getting the confirmation text message and confirmaiton email statement to today where my money is not in your bank account??????????