Debt Restruct Bad Service

So i recently app**** for debt review woth debt restruct where a mandate was authorised for them to debit, my salary date is the 28th and if it falls on a weekend every company pays out the friday.. so the 26th they send a message to tell me they will debit monday on the 29th. I requested them to debit the 27 but nothing happened, on the 29th some off the debit orders thsts not on their list for went off and they could not deduct. So i contacted them to ask for banking details and they keep telling me an agent will contact me i was told the same thing on 4 different occasions. Then finally on the 4th of december someone called.. just to tell me she doesnt have banking details someone else will call on the 7th. People complained about this i never thought its this bad. Firstly how can you deduct money 3 days after the salary came in from a person that came to you explaining that he has financial issues. Secondly there is no assistance from them whats so ever. At the moment im worse off then i was before i signed. All i wanted was banking details to deposit cash thats all simple.. if there was a way to cancel it let me know... worst mistake i made. I bet the guy phoning today wont have the bank details either. Its alarming that people whos really strugling financially who really wants changes in their lives , are being helped by a company like this.. you were suppose to bring some kind of relief but much more stress. Home affairs service looks like a 5 star joint compared to you clowns.. dont help people if you do not understand the situation. Ill rather not say anything else..