LS
Larry S

1 reviews | Active since Nov 2019

18 Nov 2019, 16:19

ZERO rating

Hi.

This follows on my previous complaint about DR. I logged the complaint on 12/11/2019. On 13/11/2019, Someone from DR called me and apologized for the frustration that i have had with them and said to me that my last payment has been in their acc from the previous week Thursday or Friday (7 or 8/11/2019). He said that they will be paying over the money on the 13th/11, which, if I had to take a guess never happened. He asked that I give 2 to 3 days for the money to reflect. As you can see it is now the 18/11/2019 and yet nothing is in my acc. This is also the same thing that happened with the money that was paid to them from one of my other debtors on the 13th of September, which lay there for a month until I made an issue about it. So , yet again, I have been taken for a fool... This is very sad and utterly pathetic, but I am glad it happened as surely this would have gotten swept under the mat, should they have made the payment. Surely someone will call me again after this and I would not be surprised if I hear again how it will take another 2 to 3 days, or will it be 5 to 10 working days this time. Their responses are well rehe****d I must say. What happens to MY MONEY in the time that it is in their acc? I guess at least someone is pulling some interest from it. Sadly not me though... Once again, I will not recommend you to anyone who ever asks me about you! More now than before. I gave you a 1 rating before, because I thought at least your intentions with helping people were good, but I have changed my mind. Your 0 rating I am giving this time is completely based on your lack of worry about your clients after they have paid all their debt. The 0 is also representative of the emptiness of the promises that you make. I could only wonder how much interest you make monthly over the spectrum of your client base. Pathetic! To say the very least... I guess this is also why, when I asked before to speak to someone in charge, the person that helped me was super efficient at avoiding doing this and even more efficient at changing the subject. Waiting to hear someone promise me something...

0
Replies (1)
Debt Rescue
Debt Rescue's reply18 Nov 2019, 16:28
Official
Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team.