Worst Experience Ever and No Communication

This has been one of worst and most stressful situations I've had to endure.

I voluntarily enrolled on debt review in January 2024. Paid all the fees and was told that the court order would be granted within 3 months. 2 of my creditors opposed my debt review application and since I couldn't afford to increase my debt review instalment any further, this is where the problems began. After months of waiting for a way forward, I was advised that we can do a replication to defend my court application; this was in July 2024. I provided all the requested documents timeously, for the replication which were 6 months bank statements, payslip and updated budget. At that time, my court date was set for August 2024 and yet my matter was not heard in court but was deferred for the 3rd time to 11 November 2024 without any explanation. I was advised by Gwen from the legal team that they would be in touch closer to the time to get updated documents and a new budget as my matter would be heard in court on 11 November 2024. I heard nothing from them! I followed up several weeks before the court date of 11 November and no one was available to take my calls. I was told Gwen would call me back and she didn't. When I sent emails, no one responds. Well, my court date off 11 November passed and the attorneys at vanderhoven told me that my matter was not heard in court because my debt counsellor did not give them instruction to proceed on my replication. How was this possible when I was told my matter would be heard on 11 November? All this communication is documented via email. Lavern finally responded to my email on 29 November, which I had sent several weeks ago, and asked for 6 months bank statements, payslip and budget which I have provided and asked questions about my court date and haven't received any response as per usual.

Now, I'm sitting with a situation where no one is responding to my emails and no one is calling me back to provide feedback. When you call, you can't get anyone on the line to assist either yet my instalment is collected every month and fees are paid and I paid attorney fees and have not received any service! Since a court order has not been granted yet as my debt counsellors are not interested, my debt from the 2 opposing creditors is just escalating as they haven't restructured the debt which is putting me in a worse situation! I voluntarily enrolled into debt review to get out of debt and not to sink further into debt while I'm in this process.

I need answers: 1. When is my next court date; why is this not being communicated to me? 2. Why all the defers since Aug when I had provided all the required documents to proceed with the replication? 3. Why is their no clear communication?

I would not recommend Debt Rescue as they made such a stressful situation into a worse one; STAY AWAY! I'm now forced to take this matter further as I need resolution and a court order granted.