Worst Customer Service EVER!

I am writing to formally lodge a complaint about the lack of assistance and poor customer service I have experienced with Debt Rescue. Since March, I have been consistently emailing and logging tickets, yet I have received no meaningful assistance.

Despite being assigned to assist me, there has been no progress or communication. This has been the worst experience I have ever had with a service provider. As a paying consumer, this is stressful enough experience, I expect a certain level of support and responsiveness, but instead, I have encountered delays, unreturned calls, and a general lack of feedback.

Whenever I try to reach out, I am put on hold indefinitely, and the email responses are infrequent and unhelpful. This situation has left me feeling extremely frustrated and anxious. Nevermind emails, even their new ticket logging service, my tickets were logged, and response after 72 hours received, to say someone will be in contact. Still waiting ….

Perhaps I need to reconsider my options.