JT
Jakes T
1 reviews | Active since Jun 2012
21 Jan 2025, 10:12
Worst customer service
This is the worst customer care i've experienced! I am getting letters from lawyers that my account has not being paid! i've lost insurance on my car due to them and all I get is "Assigned for resolution". I will never recommend this company to anyone!
Helpful (0)
Replies (3)0
Replies (3)
Debt Rescue's replyOfficial
21 Jan 2025, 10:15Good day Jakes,
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your concerns are incredibly important to us, and we truly regret that you feel let down by our service. Please know that we are taking this matter seriously, and our team is already prioritizing your case to ensure it is resolved as swiftly as possible.
The situation you’ve described, including the issues with lawyer letters and the impact on your car insurance, is deeply concerning, and we understand how distressing this must be. We are committed to investigating this thoroughly and providing you with a detailed update shortly.
Customer service is at the heart of what we do, and we are determined to restore your confidence in us. A senior team member will be in touch with you directly to ensure you receive the clarity and support you need.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to resolve this matter for you.
Kind Regards
Marlize
Debt Rescue
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply21 Jan 2025, 10:15
Official
Good day Jakes,
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your concerns are incredibly important to us, and we truly regret that you feel let down by our service. Please know that we are taking this matter seriously, and our team is already prioritizing your case to ensure it is resolved as swiftly as possible.
The situation you’ve described, including the issues with lawyer letters and the impact on your car insurance, is deeply concerning, and we understand how distressing this must be. We are committed to investigating this thoroughly and providing you with a detailed update shortly.
Customer service is at the heart of what we do, and we are determined to restore your confidence in us. A senior team member will be in touch with you directly to ensure you receive the clarity and support you need.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to resolve this matter for you.
Kind Regards
Marlize
Debt Rescue
Kind Regards
Marlize
Debt Rescue
JT
Jakes T's updateReviewer Update
21 Jan 2025, 12:30I want to thank Marlize for helping me swiftly with regards to the above complaints. It is still in progress to be sorted but at least she attended to my complaints fast. Thank you Marlize.
JT
Jakes T's update21 Jan 2025, 12:30
Reviewer Update
I want to thank Marlize for helping me swiftly with regards to the above complaints. It is still in progress to be sorted but at least she attended to my complaints fast. Thank you Marlize.
Debt Rescue's replyOfficial
21 Jan 2025, 14:02Good day Jakes
Only a pleasure to assist
Regards
Only a pleasure to assist
Regards
Debt Rescue's reply21 Jan 2025, 14:02
Official
Good day Jakes
Only a pleasure to assist
Regards
Only a pleasure to assist
Regards