Where is my refund?!!!!! ?

In May, I settled all my debt with Debt Rescue and thought since my two creditor account have been settled, the debit order would not come off my account because where is it going? I even filled out the form to exclude my Standard bank home loan because I sold the house and house had been transferred. When the debit order went off I immediately alerted you guys to find out when I would receive my refund (this was beginning of June). What is annoying is I sent the settlement letter for my second account the FNB loan, but you guys still took my money and to this day I haven't received it. I spoke to one of your consultants on Friday and they said yes it shows I was debited but the two creditors returned the funds into your account, why hasn't it been sent to me by you guys? I've been trying to send emails to escalate this matter but I get no responses. I have sent two emails (and a 3rd one this morning), to speak to a Manger but no response. I cannot wait any longer for money. I need a manager to call me.