Violation of Professionalism, Confidentiality, and Customer Service Standards

I spoke to Dimpho today around 16:25, just before knock-off time. She initially sounded bubbly, but as soon as she heard my inquiry, her tone shifted dramatically. Her attitude turned sour, and the service I received was appallingly poor. Dimpho's irritability, lack of professionalism, and complete disregard for diligence resulted in her providing me with another client’s statement instead of assisting me properly. It was clear she was in a rush to get rid of me and end her shift.

Not only did she fail to deliver the service I needed, but she also wasted my time, my airtime, and, most seriously, blatantly violated POPIA. How are we supposed to trust that our personal information is secure when your establishment employs people who lack even the most basic principles of customer-centricity? Dimpho’s behavior reflects a glaring disregard for professionalism and confidentiality, which is unacceptable.