1 reviews | Active since May 2026
Very disappointing experience – promises not honored
I am extremely disappointed with our experience with this company.
I was encouraged to leave a positive review with the incentive of being entered into a possible R5,000 prize (hints all the positive reviews). In addition, my friend and I were promised a R1,500 referral reward if we referred someone who subsequently signed up. This is untrue. If you mention it, it gets ignored.
They are also constantly sending me Surveys to rate my case manager to be entire into a cash draw of R1000. They like to use the promise of money, to people already desperate for money.
What is most disappointing is that the level of communication and effort seems to change completely once you have signed up. Before signing up, there is plenty of communication and promises, but afterwards, getting assistance or even a response becomes extremely difficult.
Based on my experience, I do not feel that the client's best interests are genuinely prioritised once they have signed up.
Promises mean very little if they are not followed through. I would strongly encourage anyone considering their services.
Good day Sanet
Thank you for bringing your concerns to our attention. We’re sorry to hear about the frustration you have experienced and understand how concerning it must be to feel that the communication and level of support you received did not meet your expectations.
We have noted your concerns regarding the review and referral incentives mentioned, the surveys you received, as well as the communication and assistance you experienced after joining Debt Rescue. We also note your concerns regarding the outstanding matters you feel have not been addressed.
Please be assured that we take your complaint very seriously and are urgently attending to the matter. We will review the concerns raised and the relevant records to establish what occurred and ensure that your concerns are properly investigated.
Customer Service to our clients is critical to us, and we will be giving this matter our full attention to ensure that we work towards resolving the concerns raised and providing appropriate feedback.
Thank you for bringing this to our attention and allowing us the opportunity to investigate and assist. 💙
Kind regard
Marlize
Debt Rescue
Good day Sanet
Thank you for bringing your concerns to our attention. We’re sorry to hear about the frustration you have experienced and understand how concerning it must be to feel that the communication and level of support you received did not meet your expectations.
We have noted your concerns regarding the review and referral incentives mentioned, the surveys you received, as well as the communication and assistance you experienced after joining Debt Rescue. We also note your concerns regarding the outstanding matters you feel have not been addressed.
Please be assured that we take your complaint very seriously and are urgently attending to the matter. We will review the concerns raised and the relevant records to establish what occurred and ensure that your concerns are properly investigated.
Customer Service to our clients is critical to us, and we will be giving this matter our full attention to ensure that we work towards resolving the concerns raised and providing appropriate feedback.
Thank you for bringing this to our attention and allowing us the opportunity to investigate and assist. 💙
Kind regard
Marlize
Debt Rescue