Very Bad business conduct

On the 10th April I received a mail from you to inform that you have changed your PDA company and this will have NO affect my program. This was a lie. 22 April I received a SMS to state my account to be debited on the correct date but the amount was higher. I send a mail on the 22 to Enquiries asking to check why the Amount was almost R1200 more. On 23 April Tendeukai Zimbango assured me that there was no increase on my profile and the amount is correct as per initial agreement. Again a lie. On the 24th April my account was debited at the inflated rate. I immediately brought this under the attention of Enquiries and payments to inform you of the incorrect amount that was debited. 28 April Tendeukai responded to verify the higher amount deducted and attached my statement. I notified Enquiries again that not only was the debit amount incorrect but that my profile was incorrect. Some creditors were not on the distribution list and others were being paid more than the initial installments before applying for review! 29 April a response received from Angelique van Zyl confirming that the correct office has been notified and that there is no evidence that shows a reason for the increase also that this mistical department would investigate why the profile is incorrect and someone will respond. Well 4 May I send a mail again to enquiries asking for feedback. Tendeukai responded on the 5th May to advise no feedback has been received and that I should wait for a response. Not exact words but how I perceived the mail. I responded asking for the matter to be fast-tracked because I was concerned about the incorrect information and that this resulted in my creditors not being paid. Last mail received from Shirley-May Brooks on the 6th May to state that your legal department would respond and I should wait for them. It is the 14th May, 3 weeks since I first send a mail, 3 weeks since my account was debited with nearly R1200 more without any explanation or warning and more than a week ago in which I was told to stop asking for feedback and wait for your legal to one day respond. Next week is my next debit date and I have no idea if anything has been done. I am done waiting. D Strydom