Utterly disgusted with customer service and mismatching finances between creditors and Debt Rescue

I got into a car accident about a month ago and my car insurance paid out and finalized my outstanding car finance.

With the left over funds I wanted to settle all of my outstanding amounts on debt rescue with my creditors and I have had the worst experience dealing with "customer service" from Debt rescue.

I have asked for settlement letters from my creditors and the letters I have received was an amount WAY HIGHER than what was showing on my Debt rescue portal.

I have contacted Debt rescue for the last two weeks to get this matter resolved so that I can settle my accounts and not pay my debit order anymore , get my clearance certificate and get a new car as I need to drive to work.

I have been the one that has reached out and got empty promises of getting called back by managers to assist when holding on the line waiting to speak to manager that were "too busy in meetings"

More concerning would be that my creditors show way larger amount outstanding than my debt rescue portal does, where is my money going to? WHy are my creditors not kept up to date with how much is outstanding on my account?

The customer "care" or lack of service has been lacking. No support from this company to expedite this procedure.

I would not recommend debt rescue to anybody I cared about because this has been the worst experience I've had with customer service in my life. Please don't make the mistake I did with using this company. Especially in regards to your finances. Use another company rather.

Utterly disappointed.

More admin for me and less action from Debt Rescue. That. Is. All.