Unsatisfied with a very easy request from Debt Rescue

Debt Rescue’s customer service is really really bad. Being under debt review is stressful enough as it is,client service should be their nr 1 priority. I asked client service to email my old bank to confirm that I am under debt review for my old bank to refund my SARS payment into my new account. I phoned 3 times in the course of a week to follow up, just to find out that they did not sent an email. It is not hard work to sent an email!!!! Some people really rely on good service to get a few extra rands in your pocket. Debt Rescue DOES NOT care!!