TP
Tsitsi P
1 reviews | Active since May 2024
22 May 2024, 08:07
Unproffessionalism and incompetence
Debt Rescue has not been responding to my emails and they were saying thier lines were bad and would call me back to which they have not contacted me and still to date I have not had any contact from them.
I have now received an sms from one of my creditors stating that they are removed the account from the debt review process because they havent received any payments from my debt counsellors.
This is very unprofessional of Debt Rescue .
Helpful (0)
Replies (3)0
Replies (3)
Debt Rescue's replyOfficial
22 May 2024, 08:36Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complaint and provide you with feedback.
Kind regards,
Debt Rescue Team
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complaint and provide you with feedback.
Kind regards,
Debt Rescue Team
Debt Rescue's reply22 May 2024, 08:36
Official
Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complaint and provide you with feedback.
Kind regards,
Debt Rescue Team
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complaint and provide you with feedback.
Kind regards,
Debt Rescue Team
TP
Tsitsi P's updateReviewer Update
22 May 2024, 19:53I would lkke to thank Marlize and the team on her promptness in trying to help me resolve my concerns.I am really hopeful that this consistency and professionalism will continue from now going forward
Thank you
Thank you
TP
Tsitsi P's update22 May 2024, 19:53
Reviewer Update
I would lkke to thank Marlize and the team on her promptness in trying to help me resolve my concerns.I am really hopeful that this consistency and professionalism will continue from now going forward
Thank you
Thank you
Debt Rescue's replyOfficial
23 May 2024, 06:51Good day, Thank you for the wonderful compliment, we do appreciate it. We value the excellent service provided to you by our team and appreciate the positive feedback received from you as our valued client. Through your compliments and positive feedback, we are able to offer our clients a superior customer service experience. Once again, we appreciate your positive feedback and look forward to continuously serving you. We humbly also ask if you wouldn’t mind putting a 5-star review on Google Reviews as well by following the below link and scrolling down on the right-hand side to write a review. https://g.page/r/Cf9A9lUq2-8yEB0/review
Debt Rescue's reply23 May 2024, 06:51
Official
Good day, Thank you for the wonderful compliment, we do appreciate it. We value the excellent service provided to you by our team and appreciate the positive feedback received from you as our valued client. Through your compliments and positive feedback, we are able to offer our clients a superior customer service experience. Once again, we appreciate your positive feedback and look forward to continuously serving you. We humbly also ask if you wouldn’t mind putting a 5-star review on Google Reviews as well by following the below link and scrolling down on the right-hand side to write a review. https://g.page/r/Cf9A9lUq2-8yEB0/review