Unprofessional and intolerable service from Debt Counsellors.

This company has been providing incorrect information when you enquire about your accounts and they do not even have the courtesy to respond to your emails or messages to phone you back. They undertake to do follow ups and then months go by and only when you phone in and follow up they simply say 'Sorry" and have no remorse on their actions or service they are providing. The past year, they neglected to distribute funds to one of my creditors and ONLY when I enquired they took action. When I enquired this week about a paid up letter previously undertaken to provide as the account has been removed and paid up - I have not received same. They state in their company values that they operated by professionals and endeavour to provide the best customer service and debt management help however they cannot simply pick up a phone to call a client but you as client must spent your time and phone costs to do their work for them and still end up paying legal costs every month. Seems quite unfair wouldn`t it?