Unhappy with communication

In the beginning i recieved phenominal service when they wanted me to become a customer of theirs, but now....I am sooo frustrated with the level and speed of feedback. I never know who to talk to regarding issues on my profile, I have spoken to a Lucy, Mpho, Tendeukai and the list goes on. Why cant one person be assigned to certain profiles? i wait forever to get feedback and then the wrong creditors get paid the wrong amounts because of this delays in communication.