LO
Liza-Marie Olivier
1 reviews | Active since Apr 2023
06 Jan 2025, 11:44
Unhappy and Frustrated Costumer
Good day
I've been patience since it was the festive season... But really..
Communication is really bad
I've been sending emails and WhatsApp to find out about an "outstanding balance??" And NO ONE is able to assist. They will reply and then 3 days later nothing, then I'll get another message about "how may we assist?" And nothing again.
They were really quick to reply when you first want to sign up, but helping after that is an absolute struggle.
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Replies (1)
Debt Rescue's replyOfficial
06 Jan 2025, 11:47Good day Liza-Marie,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused by the lack of communication you’ve encountered.
We understand how important it is to receive timely and consistent responses, especially when trying to clarify an "outstanding balance." It is disappointing to hear that your attempts to follow up have not been met with the service we strive to deliver.
Please rest assured that we take your complaint very seriously, and our team is prioritizing this matter. Customer service is critical to us, and we are committed to ensuring that you receive the assistance you need without further delays.
A member of our team will reach out to you directly to address your concerns and provide clarity on your query as soon as possible. We truly appreciate your patience and thank you for bringing this to our attention. Your feedback helps us improve.
Kind Regards
Marlize
Debt Rescue
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused by the lack of communication you’ve encountered.
We understand how important it is to receive timely and consistent responses, especially when trying to clarify an "outstanding balance." It is disappointing to hear that your attempts to follow up have not been met with the service we strive to deliver.
Please rest assured that we take your complaint very seriously, and our team is prioritizing this matter. Customer service is critical to us, and we are committed to ensuring that you receive the assistance you need without further delays.
A member of our team will reach out to you directly to address your concerns and provide clarity on your query as soon as possible. We truly appreciate your patience and thank you for bringing this to our attention. Your feedback helps us improve.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply06 Jan 2025, 11:47
Official
Good day Liza-Marie,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused by the lack of communication you’ve encountered.
We understand how important it is to receive timely and consistent responses, especially when trying to clarify an "outstanding balance." It is disappointing to hear that your attempts to follow up have not been met with the service we strive to deliver.
Please rest assured that we take your complaint very seriously, and our team is prioritizing this matter. Customer service is critical to us, and we are committed to ensuring that you receive the assistance you need without further delays.
A member of our team will reach out to you directly to address your concerns and provide clarity on your query as soon as possible. We truly appreciate your patience and thank you for bringing this to our attention. Your feedback helps us improve.
Kind Regards
Marlize
Debt Rescue
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused by the lack of communication you’ve encountered.
We understand how important it is to receive timely and consistent responses, especially when trying to clarify an "outstanding balance." It is disappointing to hear that your attempts to follow up have not been met with the service we strive to deliver.
Please rest assured that we take your complaint very seriously, and our team is prioritizing this matter. Customer service is critical to us, and we are committed to ensuring that you receive the assistance you need without further delays.
A member of our team will reach out to you directly to address your concerns and provide clarity on your query as soon as possible. We truly appreciate your patience and thank you for bringing this to our attention. Your feedback helps us improve.
Kind Regards
Marlize
Debt Rescue