RK
Rizia K
1 reviews | Active since Aug 2022
23 Aug 2022, 10:26
Unfairly flagged
I as a consumer went around for quotations from companies and on Google search Debt Rescue popped up having a good rating. I enquired with them for a quotation and was advise by the consultant that before anything I need to complete the application form unbeknownst to me that was when my status was changed already on the bureau. I emailed the next day saying I would like to withdraw completely from the company as I never received any feedback from them. They acknowledged my email and still went ahead and contacted my creditors even though I was in the 5day window period for cancelation. I have been in contact with them telephonicly and via email and still nothing they just proceeding as per normal. I am either transfered to an incorrect party or put through to someone that says they are unable to assist me. I feel they are operating in an unjust way and wish for them to be investigated.
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Replies (3)
Debt Rescue's replyOfficial
23 Aug 2022, 13:16 Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant have attended to your complain and provided you with feedback.
Debt Rescue Team
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant have attended to your complain and provided you with feedback.
Debt Rescue Team
Debt Rescue's reply23 Aug 2022, 13:16
Official
Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant have attended to your complain and provided you with feedback.
Debt Rescue Team
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant have attended to your complain and provided you with feedback.
Debt Rescue Team
RK
Rizia K's updateReviewer Update
23 Aug 2022, 14:32I am so grateful for the hellopeter platform it seems to be more effective than email. Let me begin to say on Tuesday the 16th August the formal email was sent to withdraw and have my status returned to what it was before the application went through, however this request was ignored by the company and they still went ahead to issue the 17.1 form even after my request was acknowledged. The company Debt Rescue still went ahead to contact my creditors after numerous emails telephonic request that I wish to withdraw from them completely. This was all done in the first 2days even my status has been flagged on the bureau by Debt Rescue. I requested the withdrawal in a formal email and telephonic request but still the procedure was not terminated. I would like to be unflagged and my status on the bureau to return to what it was before I contacted Debt Rescue.
RK
Rizia K's update23 Aug 2022, 14:32
Reviewer Update
I am so grateful for the hellopeter platform it seems to be more effective than email. Let me begin to say on Tuesday the 16th August the formal email was sent to withdraw and have my status returned to what it was before the application went through, however this request was ignored by the company and they still went ahead to issue the 17.1 form even after my request was acknowledged. The company Debt Rescue still went ahead to contact my creditors after numerous emails telephonic request that I wish to withdraw from them completely. This was all done in the first 2days even my status has been flagged on the bureau by Debt Rescue. I requested the withdrawal in a formal email and telephonic request but still the procedure was not terminated. I would like to be unflagged and my status on the bureau to return to what it was before I contacted Debt Rescue.
RK
Rizia K's updateReviewer Update
23 Aug 2022, 15:45Mmakgatles email to me is a voluntary withdrawal document that has no section for me as the consumer it is for the debt counselor as the debt counselor went ahead to process the application it is the debt counselor and the Debt Rescue company that has to explain why did they proceed in this manner even after a formal withdrawal email was sent as well as telephone calls expressing that I was to withdraw from the company. Debt Rescue still proceeded with the process even though within the 5day window period I requested by cancelation and withdrawal on day 2. It is a whole week later after me running after the company telephonic ally calls being cut sent from pillar to post and emails not being responded to. I am so stressed and disappointed by this. I would like to be withdrawn from this company and unflagged hence my title of the original email. Debt Rescue withdraw my application and unflag me please.
RK
Rizia K's update23 Aug 2022, 15:45
Reviewer Update
Mmakgatles email to me is a voluntary withdrawal document that has no section for me as the consumer it is for the debt counselor as the debt counselor went ahead to process the application it is the debt counselor and the Debt Rescue company that has to explain why did they proceed in this manner even after a formal withdrawal email was sent as well as telephone calls expressing that I was to withdraw from the company. Debt Rescue still proceeded with the process even though within the 5day window period I requested by cancelation and withdrawal on day 2. It is a whole week later after me running after the company telephonic ally calls being cut sent from pillar to post and emails not being responded to. I am so stressed and disappointed by this. I would like to be withdrawn from this company and unflagged hence my title of the original email. Debt Rescue withdraw my application and unflag me please.