LA
Lester A

1 reviews | Active since Mar 2018

25 May 2021, 19:07

Too many mistakes and unwillingness (or incompetence) to resolve them!

I would not recommend Debt Rescue to anyone, because their service is extremely bad. I have contacted them several times about these matters, but it is still not resolved.

They paid my one account 4 times after it has been paid up. The money was returned to them three times, yet the statement still shows an outstanding balance.

On a second account my actual outstanding balance is R497.65, and on the Debt Rescue IPDA statement it shows R8136.92. I realise that the IPDA statement might not be exactly correct, but a difference of over R7000 is a bit much.

According to my calculations, all that I still owe is R742.96 on all my accounts, compared to the Debt Rescue statement which shows R8327.80 outstanding.

My debit order is due for 27 May, and I just received a SMS that Debt Rescue will again take R5382,11. I am tempted to dispute the debit order and pay the accounts myself. That way I will save R4639.15 and be sure all my accounts are paid up!

The form letter you send to all complaints on HelloPeter shows that you don't care about your customers!

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Replies (1)
Debt Rescue
Debt Rescue's reply26 May 2021, 08:49
Official
Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team