JW
Jonathan W

1 reviews | Active since May 2016

23 May 2016, 20:15

They dont do what has been requested!

<p>An amount that was over paid was paid back to my PDA (Debt Rescue), I requested the amount be distributed to my last remaining account because the other one is paid up, and supp**** the paid up letter, also requesting the account be removed from my statement (On 18 May 2016), and today (23 May 2016), they split the amount between the 2 accounts! They are slow at processing such simple requests! and now leaving another mess for me to sort out because they are to slow.,.</p>

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Replies (1)
Debt Rescue
Debt Rescue's reply24 May 2016, 09:58
Official

Good day,

Thank you for affording us an opportunity to assist with your enquiry.

We are investigating the query at hand and will revert to the provided email address. Please be advised that requests to change balances or exclude accounts have a turn around time of 5 working days. The instruction was actioned within the expected turnaround time.

Regards,

Debt Rescue Team.