BB
Byron B

1 reviews | Active since Aug 2012

28 Feb 2019, 22:49

They dont care about us

I contacted debt rescue in January, I explained my situation to the consultant Vicky.

The reason I am applying for debt review is because my commission is not what it was last year, Yet the application was considered on last years salary. While doing some research I got back to her and she sent me a quote and told me but it has to be within the next few days or its invalid. I Asked her aswell what is the fees I will be paying, she advised that it will be R8300 rand I asked is that all she said yes. Now I find our my fees is 8300 plus another R9000 that comes from where?

I feel that I am in a worst situation than what I was in before because my instalments are high and my commission is low.

I asked if it cannot be adjusted as I sent proof of my now much lower salary now and they said no they cant.

I am ever so sorry I signed the first paper.

I have not yet paid my first instalment but if there is any other debt agencies that can help me please contact me I will switch in an instant for better service.

I have also been contacting Neo regarding process and everything, I asked simple things to call me back and they cant even do that I feel I could rather make arrangements with my creditors and I will be much better off.

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Replies (1)
Debt Rescue
Debt Rescue's reply01 Mar 2019, 08:11
Official
 Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team.