The Lies and complete incompetance of Debt Rescue Kempton Park

We signed up with Debt Rescue Kempton Park in August 2020 due to COVID 19. We have been paying our monthly premium over diligently every single month. Beginning December 2023 we received a call from Standard Bank bond attorneys saying that our arrangement with the bank has been rescinded as Debt Rescue made short payment in September and October 2022 and also never responded to Standard Bank's emails that the arrangement was terminated in November 2022. Beginning December 2023 we were contacted by MacRoberts attorneys on behalf of Standard Bank stating that our arrangement with the bank was terminated. We contacted Debt Rescue immediately by driving to their offices (as nobody was answering the phone) and spoke to Melissa from customer service who promised to sort out this issue. She emailed us a few days later saying that she made contact with MacRoberts and that their records showed no short payment and she has escalated this to her manager. 14 December 2023 MacRoberts called us again saying nobody from Debt Rescue made contact with them. I then spoke to Kgaugelo from Debt Rescue Kempton Park, again driving out to their offices as nobody was answering the phone, who gave me his word that he would make contact with Standard Bank and MacRoberts attorneys and get back to me by Tuesday 19 December 2023. Still no word from him and still MacRoberts attorneys are calling us EVERY DAY. We did not mess up. Debt Rescue messed up and are not taking responsibility. I am also still waiting for Melissa to call me back from 14 December 2023. Kgaugelo finally emailed me on 21/12/2023 AFTER writing the above complaint on this platform. He promised me via email that he would have an answer for me by 22/12/2023 "LATEST" FAST FORWARD to January 2024... we once again get a call from MacRoberts attorneys telling us that NOTHING has been resolved with Standard Bank. Once again we drive to the Debt Rescue offices and speak to Shammie Moonsamy, who was extremely apologetic and promised to sort out this problem. She emailed us on 11/01/2024 stating the same... FAST FORWARD TO FEBRUARY 2024...we received yet more calls from MacRoberts attorneys now telling us that this matter was being handed over to the foreclosure attorneys of Standard Bank. Once again my wife drove to the offices of Debt rescue and spoke to Erica and Shannon-Lee Vorster, the latter being Team Leader of Customer Service. Upon investigation by these 2 ladies it showed THAT NOBODY FROM OUR VISIT VISIT IN DECEMBER 2023 THROUGH TO JANUARY 2024 HAD DONE ANYTHING TO SORT OUT THE STANDARD BANK ISSUE, and by pulling our account outstandings, reflected HUGE AMOUNTS of interest levied by Standard Bank due to Debt Rescue's **** UP in September and October 2022, AND subsequently thereafter... Both Erica and Shannon-Lee once again promised that this would be sorted out and please to give them 1 week from 6 February 2024...we received a generic email today 15 February 2024 stating that an agent is working on this. THIS IS STILL NOT SORTED OUT!!!!!!! How many more promises is Debt Rescue going to make and break? THIS NEEDS TO BE SORTED OUT ASAP! Enough is enough