Thank you Refilwe for the prompt response

I take great pleasure in sharing with you that Refilwe had assisted me very promptly and eventhough there is an expected turnaround time of 24-48 hours as I was politely informed, Refilwe had exceed all expectations and in a record time (roughly 3-4 hours if that much), she had liased with other departments involved and communicated to external parties with final comms. She is indeed a great asset to your department and company that will ensure contribution to your future successes.