MS
Maryann S

1 reviews | Active since Aug 2021

04 Aug 2021, 10:07

Thank you

I hand my debt to Debt Rescue. We had one problem with Rage, our records showed that we had settled the account but they wanted me to pay an additional R6000.00 which I would, Rage then said ok just pay R2000.00 we will mark the account as settled. I still refused. I was pulling out my hair, as a certain Consultant at Debt Rescue was just not giving me the service, I was about to log a complaint against Rage and Debt Rescue with the NCR but I thought let's give Debt Rescue one more chance. I called Debt Rescue and asked to speak to a Manager the very helpful receptionist asked if she could get the Team Leader Erika Moodley to call me. Erika called me back and within a week she had solved the issue with Rage. Rage had not allocated the payments to my account. What was taking 1 year 6months to sort out by the other Debt Rescue Consultants, Erika solved it in one week. Thank you so much Erik Moodley for your excellent service. To the Debt Rescue Clearance Division thank you so much for the excellent service.

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Replies (1)
Debt Rescue
Debt Rescue's reply04 Aug 2021, 10:12
Official
Good day,
 
 Thank you for the wonderful compliment.
 
 We value the excellent service provided to you by our employees and appreciate the positive feedback received from you as our valued client. It is through your compliments and positive criticism that we will be able to offer our clients a superior customer service experience.
 
 Once again we appreciate your positive feedback and look forward to continuously serving you.
 
 Regards,
 
 Debt Rescue Team