1 reviews | Active since Aug 2022
Terrible Service
Debt rescue has the worst response to informing clients how far their clearance certificate is. Since Friday 31 January 2025 we had to call and ask their debt section to submit the clearance document, we were promised it was submitted to our surprise when we contacted the NCR or Transunion it was never submitted. We received the certified clearance certificate on Saturday 01 February 2025 and it was communicated to us it was send. The Monday 03 February 2025 it was not send until yesterday 05 February these companies never received our certified clearance certificate, we contacted them and we still waiting on an email send to Transunion and NCR as they communicated to us that the debt counselor must submit the documents we cannot submit it ourselves. This is really terrible as they do not contact you on the status of our clearance certificate,
Regards Lucius
We sincerely appreciate you bringing this to our attention. We understand how important it is to have your clearance certificate submitted promptly, and we deeply regret any frustration this may have caused. Please rest assured that we take your concerns seriously, and our team is urgently looking into this matter to ensure it is resolved as quickly as possible.
Customer service is our priority, and we are committed to providing the best possible support to our clients. We will be giving this matter our full attention to ensure that the necessary submissions are made without further delay.
Thank you for your patience, and we truly appreciate the opportunity to assist you. Please feel free to reach out should you require any further updates.
Kind regards,
Marlize
Debt Rescue
We sincerely appreciate you bringing this to our attention. We understand how important it is to have your clearance certificate submitted promptly, and we deeply regret any frustration this may have caused. Please rest assured that we take your concerns seriously, and our team is urgently looking into this matter to ensure it is resolved as quickly as possible.
Customer service is our priority, and we are committed to providing the best possible support to our clients. We will be giving this matter our full attention to ensure that the necessary submissions are made without further delay.
Thank you for your patience, and we truly appreciate the opportunity to assist you. Please feel free to reach out should you require any further updates.
Kind regards,
Marlize
Debt Rescue