Terrible feedback time and response time

I have been a client with debt rescue since January 2017. They were great at assisting me to sign up, and now that I am a full on client, they are ridiculous in responding to queries that we might have or to requests.

My father is also with debt rescue, and we have been experiencing major issues with them the past few months. Firstly when you call, nobody wants to assist you, but then you get to a senior person and you find out that the assistance is possible. Secondly, the agreed payments that you make towards them every month is not being paid correctly to your creditors, and then you are ITC listed due to non payment or short payment or even late payment. My husband and I are married out of community of property, and both of us with my father own a property. My father and I are under debt review, and because my father had other debt with the home loan bank, they had to forcefully place the home loan under debt review.

Now the bank has ITC listed my husband due to short / non payment, even though we pay debt rescue an amount every month as agreed with the bank. The bank has indicated that they don't pay them the agreed amount and has now listed my husband because he is not under review.

I notified debt rescue and their response is shortly that WE should sort it out with the bank ourselves.

I've also been having an issue with my FNB account as it is not being paid by Debt Rescue and they promised to assist me in sorting it out, but I have now waited more than 2 weeks to hear from them. when I phone, the person that I spoke to does not want to speak to me and they put the phone down in my ear. I'm at my wits end with Debt Rescue!