Terrible customer service

I reached out to your customer support team and asked the following: 'Hi,

Now my Standard Bank credit card account is paid up as well as my Foschini (RCS) account. Can I kindly request that these payments of R795.83 (RCS) + R409.50 (Standard Bank credit card)+R506.40(Woolworths credit card) be paid to my Woolworths credit card including the amount that was originally being to my Woolworths credit card account?'

They wrote back to say they forwarded this request to another team, but it has been two weeks and I have received no solution. How does this work? What happens to my money when my accounts are paid up?

I look forward to an answer soon. Thanks