1 reviews | Active since Apr 2011
Supposed to help, not make things worse!!!
I am beyond words at this point..., I have app**** for debt restructuring a few months back, after having had a terrible experience with another firm prior, I had read up on debt rescue and the onboarding process was good, but oh boy, all of that flew out of the window the second that was wrapped up!! I had switched jobs about a month after I signed up, communicated on several occasions with these people that my affordability has changed..., ALOT, as I had to take a massive pay cut, this went ignored. Then, finally I was told to sign a debit order cancellation form, as I had stated that I cannot afford the current calculated repayment plan. I signed the document, thinking all was well, it wasn't. 1st of October 2000 rands is deducted from my bank account, the debit order was never cancelled. I have been mailing since Friday, NOTHING, absolutely NOTHING!! I am livid!! I need that money for medical expenses, groceries etc. THAT IS WHY I COMMUNICATED ON SEVERAL OCCASIONS THAT MY REPAYMENT NEEDS TO BE RECALCULATED!! I AM BEYOND WORDS AT THE APPALLING TREATMENT, NO, COMPLETE SILENCE FROM DEBT RESCUE, I NEED ANSWERS AND MY MONEY BACK ASAP!!!
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team.
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team.
Today at just before 2pm I receive an email, from yet another different person trying to push the previous payment agreement on me. I have provided the feedback and I have provided the proof of my communication whereby I have stated at least THREE TIMES that I cannot afford the amount of the initial repayment plan as my affordability changed due to a change in employment, and... NOTHING??
I DON'T WANT A PHONE CALL, I DON'T WANT A GENERIC TEMPLATE RESPONSE, I WANT MY MONEY BACK AND I WANT SOMEONE COMPETENT TO CONTACT ME IN ORDER TO HAVE MY REPAYMENT PLAN RECALCULATED!!
Today at just before 2pm I receive an email, from yet another different person trying to push the previous payment agreement on me. I have provided the feedback and I have provided the proof of my communication whereby I have stated at least THREE TIMES that I cannot afford the amount of the initial repayment plan as my affordability changed due to a change in employment, and... NOTHING??
I DON'T WANT A PHONE CALL, I DON'T WANT A GENERIC TEMPLATE RESPONSE, I WANT MY MONEY BACK AND I WANT SOMEONE COMPETENT TO CONTACT ME IN ORDER TO HAVE MY REPAYMENT PLAN RECALCULATED!!