DB
Dirk B

1 reviews | Active since Jan 2018

29 Nov 2022, 08:37

Stay away from Debt Rescue

When u show interest via their website, you get a call in a few minutes. Getting all the info ready, and documentation to sign up and accept, is brilliantly fast. But alas, as soon as docs are signed, the fast service is gone. The WhatsApp link tells you a agent will phone you. Maybe you'll get a call after 2 days. They even admit that it can take 2 days, wich is fine, but then at least you expect that when you phone them, you should be able to get hold of someone, but this also seems impossible. It's been 1 week now trying to get feedback regarding a serious problem I currently have. The once or twice I manage to get hold of someone they can't assist me, and tell me to phone the bank. When I phone the Bank, they tell me to phone Debt Rescue. I'm hoping that via this platform, that Debt Rescue can assist me with my query, and to also prevent other vulnerable over indebted people can learn from my mistakes

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Replies (2)
Debt Rescue
Debt Rescue's reply29 Nov 2022, 10:29
Official
 
Good day, 
 
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
  
 It is never our intention to cause you any frustration.
  
We confirm that one of our Complaints Resolution Consultant  will attend to your complain and provide you with feedback.

Debt Rescue Team 
DB
Dirk B's update29 Nov 2022, 10:34
Reviewer Update
It's poor to have a automated response, ready at hand. My main reason for complaining is that every message I get is that someone will call me soonest, and then in my complaint that is what you also do.
If you have a automated response, like this( I checked their all the same) then you must get a hell of a lot of complaints