Slow response, incorrect balances

<p>The response rate is very frustrating. I have had promises that they will respond within 2 days, only to wait 2 weeks at times. If you have a query about your cascading statement, good luck. I have been waiting 4,5 months for a correct statement, basically every statement I have received in the last 4.5 months has been incorrect. The excuse I get is that it is a system problem, really, the system only outputs what has been put in? Or the bank wont give them the info. I got the info from the bank in one week. I am still waiting for them to figure out how to do their job and provide the service I have paid for.</p>