SHOCKING SERVICE - DEBT REVIEW

I was under debt review since 2013 and in Novermber/December 2017 I PAID UP all my outstanding debt. I received Settlement Letters from these organisations, which I emailed through to Debt Rescue. My bank account is still being debited with the Debt Rescue contribution, even though I have been in constant contact with them. I have also emailed them the Settlement Letters again & again - at their request. Often another department emails me asking for documents - as if no one seems to know which department should handle this matter. So Debt Rescue has paid amounts to the organisations that I paid had already paid up. This means that I am in credit with these organisations - & for a reasonably substantial sum (to me anyway). I need this money !!!! I would not have gone under Debt Review if I were not in financial difficulties. I am 65 years old - does Debt Review think that I have come into a lot of money & so it ok to keep debiting my account & paying money over to organisations that I have already paid in full ? My Debt Review status has not yet been updated. In the middle of August I received emails from Debt Rescue saying that I would get feedback within 7-10 days. Ha Ha. I am still waiting. The handling of my account since the end of 2017 has been shocking. !!!!

My rating would be ZERO (if I had a choice). Yolanda Haw