Service? What service.....

I app**** for debt relief when i realised that my debt is more than I can handle and instead of losing everything, I opted for debt relief.

Got quick responses when I app**** with Debt Rescue and initially it went well. Had to jump through a number of hoops during the past year and I managed to settle my debt earlier than anticipated due to a number of reasons like not having the correct balances on their system and when I pressed for balances from my creditors, they were less.

So, I sorted my debt, paid the last amount beginning of December 2024. I followed up on the paid up letters and sent it to the clearance department. They had an issue of one outstanding letter, but Capital Data stated in an email that the letter they are enquiring about, is the same as the one sent - Finchoice sold their debtors and Capital Data changed the account numbers.

Janika sent an email to the clearances department on 2 January asking for clearance certificate. Fatima rep**** on the 8th asking again for paid up letters that I sent and that, according to Janika's response, was saved on the debt rescue platform.

It is now 28 February. I have no clearance, I'm still listed as being under debt review and Debt Rescue's response to emails are "an agent will respond to your enquiry".

I chose Debt Rescue based on reviews. And it went well until I had to start doing the work for them.

Right now, i am fed up. I paid, I called, I followed up on the details and I'm still sitting with my finger up my nose. I will probably get a phonecall from them now apologising profusely (just like they did the last time I put a review on Hello Peter when I did not get any joy for more than a month), but just maybe someone will resolve my problem.