Review for Debt Rescue – Consultant: Owen Naidoo I recently had my annual debt-review check-in with Owen

Item: Debt Rescue
Rating: 5
Author: Ritesh D

Review for Debt Rescue – Consultant: Owen Naidoo I recently had my annual debt-review check-in with Owen. He asked for my latest payslips and updated financial details, which I sent through. Nothing much has changed on my side except that things have become noticeably tighter. Medical aid now comes off my salary; my take-home is smaller than in previous years, and since my father passed away in April 2024, I’m the only one earning at home while my mother relies on her SASSA pension. Owen handled everything professionally and stayed on the ball, which I appreciate. He kept the process smooth and didn’t leave me guessing. That said, I was secretly hoping for a little relief this year—maybe the monthly installment dipping just enough to breathe a bit. A hopeful hint, not a demand. Overall, Owen did his part well, and the service from his side was solid. I just wish the system behind him had a bit more space for clients who are clearly stretched.

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Replies (1)

Debt Rescue's replyOfficial

28 Nov 2025, 10:12

Good day Ritesh

Thank you so much for taking the time to share such a detailed and heartfelt review. 🌟

We truly appreciate your kind words about Owen’s professionalism, clear communication, and the way he kept the entire check-in process smooth and transparent. It means a great deal to us to know that, even during a difficult year for you and your family, he was able to offer steady support and guidance.

At the same time, we want to acknowledge the very real challenges you’re facing — from increased deductions on your salary to carrying the full financial responsibility at home since your father’s passing. We hear you, and we understand how much you were hoping for even a small adjustment to help you breathe a little easier.

While Owen ensured the process was handled correctly and with care, we also recognise your concern that the system doesn’t always allow enough room for clients who are clearly stretched. Your feedback is important, and we will make sure it’s shared with the relevant teams so we can continue improving the support we provide.

Thank you again for your honesty, your trust, and your appreciation for Owen’s commitment. We’re here to support you as best we can — every step of the way. 💛🙌

Kind Regards
Marlize
Debt Rescue

Debt Rescue's reply28 Nov 2025, 10:12

Official

Good day Ritesh

Thank you so much for taking the time to share such a detailed and heartfelt review. 🌟