Poorr serive

Very bad service, early November 2022, I notified Portia that I changed banking details, Portia had the enquiry department email me asking for my new banking details I emailed it and asked thatvthey should confirm.

On the 28th my debit order did not go off, I ohned spoke to Dilan he said that it is still the old banking details and that I should sign a mandate form, I then asked whem will the debit go off, Dilan daid if I send it before 12:00 thatbday it will go off the next day, tue document was sent to Dilannonnthe same day at 09h26.

Still not debit order went off on the 29th, i emailed Dilan the afternoon of the 28th asking for confirmtauon which he never did, I emailed Dilan the 29th asking whats happening with no reply. I then phoned again, spoke to Lucy, who then emailer Dilan , I then lster on the 29th emailed Dilan and Lucy again asking for confirmation and still no reply,

Today the 30 Novemeber and the debit order still did not go off, this is very poor service especially from people that handle sersious and delicate matters regarding yiur finances.