Poor Service

Good day

It has almost been 3 weeks and I haven't received any positive feedback regarding the refund or where the process is at or when i can expect payment to be made

Futhermore be advised that I have been in contact with FNB Home Loans to find out what my monthly installment is to enable us to make payment. According to FNB Home Loans I am still under debt review and they cannot assist in giving me the monthly installment amount up until they receive the clearance letter from the debt counsellors.

At this point I am not sure who to contact or who t speak to, to get feedback.

All paid up letters were received and hopefully sent to the relevant departments for clearance.

My frustration is that nobody is getting back to me with feedback even after I left a message.

Should I not make payment of the correct amount to FNB, chances are that we will be in arears. I cannot be held responsible should arrears accumulate and I expect someone to contact me to give me proper feedback.

Who can I contact to get proper guidance as to what to do?